Call Center Story 10/17/2008

I found it interesting the way the author described the settings of the Call Center's office, their posters with possitive messages that remind them to "connect and collect" with the customers. I found it interesting that the debt collection agencies are trying to take a compasionate approach to collecting money from people who are facing the financial crisis here in America. It is also sad that the call centers from half way around the world have such a huge surge of American calls made everyday now that our economy took a turn. I also found it interesting that our economic crisis can have a possitive effect on the Call Center workers; teaching them to pay off credit cards and live within their means.